Privacy Policy

Last updated: 29 October 2026

Welcome to IQTESTORE, accessible at https://iqtestore.com/. We respect your privacy and are committed to protecting the personal information you provide when using our website or placing an order.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you.

1. Our Privacy Commitment

IQTESTORE is committed to responsible handling of customer information.

We do not sell customer personal information.
We do not share customer information with third parties for their independent marketing purposes.
We collect only the information reasonably necessary to operate the website, process eligible orders, communicate with customers and arrange delivery.
We do not intentionally collect sensitive personal information as part of our standard ordering process.
We do not accept or fulfil orders for delivery addresses outside the United Arab Emirates (UAE).

Information may be processed by service providers when necessary to operate the website, process payments, prevent fraud, provide customer support or deliver an order. Such processing is limited to the relevant purpose and subject to applicable requirements.

2. Information We Collect

We aim to collect only the information needed for the relevant service.

Contact information

When you place an order or contact us, we may collect:

Phone number: To contact you about your order and coordinate delivery.
Email address: To send order confirmations, service updates and relevant correspondence.
Delivery address: To identify the delivery location and help the courier complete delivery within the UAE.

Order information

We may retain information about the products ordered, order reference, order status, payment status and related customer-service communications. This information helps us manage orders, resolve disputes and maintain appropriate business records.

Technical information

When you visit the website, certain technical information may be processed automatically by the website platform or its service providers. Depending on the website configuration, this may include IP address, browser type, device information, security logs and cookie-related information.

We do not intentionally request sensitive personal information through our standard order form. Please do not submit unnecessary sensitive information through website forms or customer-support messages.

3. How We Use Your Information

We use customer information only for legitimate and relevant business purposes, including:

Processing and managing orders placed through the website.
Confirming order details and contacting customers when necessary.
Arranging delivery to eligible addresses within the UAE.
Sending essential order, payment or delivery updates.
Responding to customer enquiries and resolving order issues.
Maintaining appropriate transaction and business records.
Protecting the website and detecting suspicious, fraudulent or unauthorised activity.
Meeting applicable legal and regulatory obligations.

We do not use customer contact information for unrelated purposes without an appropriate legal basis or permission where required.

4. We Do Not Sell Customer Data

IQTESTORE does not sell customer personal information.

We do not sell, rent or trade customer phone numbers, email addresses, delivery addresses or order details to data brokers or third parties for their own marketing activities.

We do not authorise third parties to use customer information for independent advertising or marketing on our behalf unless a lawful basis and any required consent are in place.

5. When Information May Be Processed by Service Providers

Although we do not sell customer data, some service providers may need to process limited information to provide services requested by the customer or to operate our website.

Depending on the services enabled on the website, these providers may include:

Delivery and courier companies that need the recipient's name, phone number and delivery address.
Payment processors that handle payment transactions.
Website hosting, security and technical-support providers.
Communication providers used to send essential order updates.
Professional advisers or public authorities where disclosure is legally required.

We aim to limit information to what is necessary for each purpose. Service providers may process information under their own contractual and legal obligations.

We do not share customer information with unrelated companies or individuals for them to sell, rent or independently market to our customers.

6. Orders Are Accepted Only Within the UAE

IQTESTORE accepts orders for delivery addresses within the United Arab Emirates only.

We do not accept or fulfil orders requesting delivery outside the UAE. Customers must provide accurate delivery details within the UAE when placing an order.

Providing a UAE delivery address does not guarantee order acceptance. Orders remain subject to availability, verification and applicable requirements.

7. Cookies and Similar Technologies

The website may use cookies or similar technologies where necessary for core functionality, security, shopping-cart operation and customer preferences.

If analytics, advertising or other optional tracking technologies are enabled, they may process technical information according to their configuration and applicable requirements. Cookie settings and available controls may depend on the browser and the tools used by the website.

We do not claim that the website uses no tracking technologies unless this has been verified against the live website configuration.

8. How We Protect Customer Information

We take reasonable measures intended to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.

Depending on the website setup, these measures may include access restrictions, security updates, protected administrative accounts and secure connections.

No website, storage system or electronic transmission can be guaranteed to be completely secure. We review security practices as appropriate and address issues when identified.

9. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, security, dispute resolution and applicable recordkeeping requirements.

Some order and transaction records may need to be retained for a longer period where required by law or for legitimate business purposes. When information is no longer required, we take reasonable steps to delete it or dispose of it securely, subject to applicable obligations.

10. Your Privacy Rights

Depending on applicable law and the circumstances, you may have rights to request access to, correction of, deletion of or other action concerning your personal information.

You may contact us to ask about the information associated with your order or to request a correction. We may need to verify your identity before responding to protect customer privacy.

Some requests may be limited where we must retain records to meet legal obligations, resolve disputes or protect legitimate interests.

11. Children's Privacy

Our website and products are not intended for minors. We do not knowingly seek to collect personal information from children through the standard ordering process. If you believe a child has submitted personal information to us, contact us so we can review the situation and take appropriate action in accordance with applicable law.

12. External Websites and Services

Our website may contain links to external websites or use services operated by other organisations. Their privacy practices may differ from ours.

We are not responsible for the privacy practices of independent external websites. Review the relevant provider's privacy policy before submitting information directly to that provider.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, website services or legal requirements change. The updated version will be published on this page with a revised “Last updated” date.

We encourage visitors to review this page periodically to understand how personal information is handled.

14. Contact IQTESTORE

For questions about this Privacy Policy, customer information or a privacy request, contact IQTESTORE using the contact details published on our website.

Website: https://iqtestore.com/

Please do not include unnecessary sensitive personal information when contacting us about a privacy matter.

This Privacy Policy describes our intended information-handling practices and should be read alongside any applicable terms, notices and legal requirements.